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Purchase Cycle

The ScotiaMocatta Precious Metals eStore provides you with the opportunity to explore the world of precious metals as well as complete purchases in the comfort and convenience of your own home and all in one visit. The eStore has been designed to give you up to date market pricing and access to exclusive Scotiabank and ScotiaMocatta products. Whether you are looking for gold, silver, platinum or palladium we offer many different coins and bars in a variety of denominations. Timeless and beautiful, all of our products are of the highest quality and make wonderful gifts or personal keepsakes.
You can find out just how easy it is to buy precious metals online by reading over the 5 simple steps below.

  1. Register to obtain live product pricing and to purchase precious metals:

    Once you access the eStore, registering is easy! Please click on the “Register Now” button and fill out the required information. Be sure to have your Driver’s license (or another piece of Government issued identification) and credit card ready. As a financial institution we are obligated to validate your identity. Your information will be validated electronically through Equifax authentication services. We will not store any of your confidential personal information once the validation process is complete.

    Please ensure that you enter your address details correctly. If you are unsure of how to input, please check the Canada Post Addressing Guide.

    If you are unable to register successfully and would like to try registering again, please send a request to our Support Desk and you will be provided with the opportunity to register once more. If you are an existing and active Scotiabank customer, please call 1-866-734-7100 for assistance.

  2. Log in to shop:

    Once you have registered, you can access the ScotiaMocatta Precious Metals eStore at www.scotiamocatta.com/eStore. Feel free to browse all of our precious metals products by clicking on the “Gold”, “Silver”, “Palladium” and “Platinum” buttons in the left hand column under the products heading. You can click on the images and headings of each product for further details. To select a product and put it in your shopping cart, simply click the “Add to Cart” button. Products can be added and removed from the cart at any point prior to payment. The pricing listed is live indicative pricing that is updated every 10 minutes. If you have been inactive for 30 minutes, you will be automatically logged out for security concerns.

  3. Purchasing:

    When you have finished shopping and would like to check out and purchase your chosen items, please click on the “Check Out” button at the top of the screen. This button will allow you to view all the items in your cart. You can choose to remove items or continue shopping. Please use the “Update Cart” button to add any changes that you have made. Once you have reviewed the items in your cart and you are ready to proceed with payment, please click the “Checkout” button.

  4. Payment:

    For this part of the purchase cycle, please have your credit card information ready and proceed directly to the payment page. On this page you will be able to view your payment breakdown. Please note that the displayed pricing is live market pricing and is valid for 100 seconds. In order to complete your purchase, please fill in your credit card information and click “Confirm”. Please note that if you enter the wrong credit card information twice, your transaction will automatically be declined and you will have to create your order again. Please note that the transaction process is time sensitive and needs to be completed end to end in 4 minutes.

    If the 100 second time limit is exceeded, the displayed pricing can be subject to change. Before your order is finalized, there is a chance that the market value of your order has changed. You will receive an Order Update that displays the revised pricing. If you would like to proceed with your purchase please click the “Accept” button. If you would like to cancel your transaction and continue shopping, please click the “Decline” button.

    Once your order is successfully processed, you will see an online display of your receipt and you will also receive a confirmation email with a copy of your receipt, You can view your receipt and you will have the option to print it for your records. If you receive an online error message. please record the order number and the error message that you received and contact our Support Desk for further investigation. Please note that we do not include a receipt in your shipping package for security reasons.

  5. Delivery:

    After completing the purchase, you can expect delivery of your precious metals within 5-7 days of your order. Please note that we may not be able to deliver to all locations and we will notify you directly if pick-up is required. If you are not home at the time of the first delivery attempt, the courier will leave a note and try to arrange a time when the package can be successfully delivered. The courier will attempt to deliver your purchase three times before returning the package to the eStore. You will not be charged for the product but you will have to pay all delivery charges.  

If at any point you have any questions or concerns, please feel free to contact our Support Desk.




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